EXCHANGES 

If you've just ordered and realised you need to exchange before we ship, please contact us asap at support@vaulturban.com and we will be able to confirm if your order has already shipped. If not, we will amend your order subject to stock availability.

If the order has already been shipped, you will need to return your unwanted item and place a new order for the desired size or color.

 

EASY 30-DAY UK RETURNS

We hope you love your Vault Urban pieces, but if you're not 100% satisfied, we are happy to provide a full refund for all items that meet our returns policy below.

Returns must be received back to us within 30 days from the date you received your order.

All items must be unworn, unwashed and returned with original tags attached.

Your refund includes the cost of the product, but not any shipping paid on the original order.

Customers are responsible for the cost of return postage unless the item is faulty or incorrect. We recommend using a tracked postage method, as we cannot process your return until it arrives back with us.

1. To request a return or exchange, email support@vaulturban.com with your order number, name and address. If possible, please also include the reason for your return, as this helps us improve our products.
2. We will email you to confirm whether your return request has been accepted within 24 hours.
3. Once your return is received and inspected, we will notify you if your return is accepted or declined.
4. If your return is accepted, your refund will be processed and applied to the original method of payment. This can take up to 5 working days.

If you have any questions or need any help, please contact us at support@vaulturban.com.